Founder / Consultant

  • I bring 10+ years of experience across diverse industries leading digital/technology and workflow improvement projects. I have a passion for improving team productivity and while I have been able to to apply my expertise across different functions, I have always enjoyed helping operations teams improve their workflows to better support the business.

    Qualifications:

    Lean Six Sigma Black Belt

    Scaled Agile Framework Scrum Master

    Scaled Agile Framework Agilist

    OKR Certified

    Human Centered Design Practitioner

    MBA, Seattle University

    BA, The Citadel

Past Project Examples

Payroll/Timekeeping Workflow

Client Challenge: Inadequate workflow clarity for payroll/timekeeping system selection, leading to frequent errors and high payroll team burden.

Solution: Documented 10 workflows, revealing 200+ issues and over 100 improvement ideas.

Result: Enabled team to convey essential needs to the vendor and implement strategies to reduce errors and streamline the payroll team’s workload.

Recruiting Workflow

Client Challenge: Incomplete view of recruiting process and excessive time-to-hire impacting staffing needs.

Solution: Documented the entire workflow, identifying critical issues and inefficiencies.

Outcome: Streamlined process, achieving a 50% faster hiring timeline and improved manager satisfaction.

Retirement Benefits Workflow

Client Challenge: Frequent errors and inconsistencies in retirement benefits processing, risking regulatory fines.

Solution: Identified error root causes and implemented recommendations to significantly reduce errors.

Outcome: The client established workflow improvements, boosting accuracy and consistency in workflow execution.